Discover how Stepstone transformed into a customer-focused organization in under three years by implementing Jobs to Be Done at scale. This case study reveals the four-phase approach that enabled the recruitment platform to launch three innovative AI-powered products, including a virtual interviewer with a 70 NPS score.

In 30 minutes, this short guide will explain to CS leadership and executive teams how to shift from tracking adoption to proving customer impact with Jobs to Be Done, a flexible framework that introduces tools to amplify the value of customer relationships without disrupting what already works.

The JTBD Hypothesis Canvas is a simple tool that helps you understand what job your customers are striving to get done and what your organization should focus on.